Last updated on June 25, 2024
At CRM AID Inc. ("CRM AID", "we", "us" or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website (crmaid.ai) or any other means of communication.
Personal Information: We collect personal information such as your name, phone number, and email address when you voluntarily provide it to us. This information is collected when you submit inquiries, request quotes, or engage with our services.
Automated Information Collection: In addition to the personal information you provide, we also collect data automatically through the use of a chat-widget from Go-High-Level, Umami Analytics, and Umami Tag Manager. This includes data such as your browser type, operating system, referring URLs, and information on your interactions with our website. These tools help us understand user behavior, track conversions, and improve our services.
Chat-Widget Data: When you interact with our chat-widget from Go-High-Level, they collect information such as chat transcripts, user preferences, and any other information you choose to share during the conversation.
Analytics and Tracking: Umami Analytics and Umami Tag Manager are used to collect and analyze information about how our website is used. This includes the collection of data on user activities, session duration, pages viewed, and the paths taken by users on our site. This information is crucial for understanding website performance and enhancing user experience.
Providing Services: We use the information you provide to fulfill your requests, respond to inquiries, and deliver the products and services you have requested. This includes contacting you to provide updates, process orders, or schedule installations.
Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
We may process Personal Information related to you if one of the following applies: (i) You have given their consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Access and Correction: You have the right to access, correct, or update your personal information at any time. If you would like to review or modify your information, please contact us using the information provided below.
Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.
In particular, as noted above, purchases made through the Website are handled by Paddle and all such transactions, including any Personal Information or non-personal information collected by Paddle, are under the control of Paddle. We encourage purchasers to read Paddle’s Privacy Policy (paddle.com/legal-buyers/).
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website.
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at: info@crmaid.ai